Paid time off
Full Job Description
Northwest Forklift, Inc. is an authorized dealer for Unicarriers, Linde, Baoli, Princeton, JLG and Capacity Trailer Jockeys. Currently seeking (4) qualified Field Service Technicians to add to our service team. Willing to train candidates for Planned Maintenance repairs. Must be a self-starter Field Service Technician with customer service experience. The primary role of Field Service Technician is to positively contribute to service department success, improve overall customer satisfaction, maximize customer retention and increase profitability.
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document daily processes
Operate vehicle in a safe manner and use field automation systems
Follow all company procedures and protocols
Cooperate and communicate with technical team and share information
Comprehend customer requirements and make appropriate recommendations/briefings
Manage parts inventory on service truck
Build positive relationships with customers
Attend training as required
Proven Field Service experience in I.C. and Electrical Background
Diesel knowledge (preferred not required)
Ability to troubleshoot, test, repair and service technical equipment. Ability to read and understand Hydraulic and Electrical schematics.
Must have valid WA driver’s license and a good driving record. Background check and drug test required.
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications ( Basic Computer Skills)
Technical degree or certification
(3) Years of customer service experience in the field.
Must have own basic tools.
Waiting period may apply
Only full-time employees eligible
Bi weekly or Twice monthly
This Job Is:
A job for which military experienced candidates are encouraged to apply
Job Type: Full-time
8 hour shift
Monday to Friday
forklift/heavy equipment mechanic: 3 years (Required)
Driver's License (Required)
Work Location: Multiple Locations